Privacy Policy

1. Introduction

This Privacy Policy explains how Post Oak Lawn Care (“we”, “us”, or “our”) collects, uses, and protects your information when you visit our website, use our customer portal, or otherwise interact with our services (together, the “Services”). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

• Contact information, such as your name, email address, phone number, and service addresses.
• Service information, such as property details, service preferences, notes related to your property, and photos related to your lawn care services.
• Billing and payment information. We may collect limited billing details (such as billing address and the last four digits and brand of your card). Card payments are processed by our third‑party payment processor, and we do not store full card numbers on our systems.
• Account and usage information, such as login credentials, account settings, and how you use our website and customer portal.
• Technical information, such as IP address, browser type, device identifiers, pages viewed, and other usage information collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, scheduling, and managing lawn care and related services.
• Creating and managing your account and customer profile.
• Preparing quotes, invoices, and billing summaries.
• Processing payments and preventing fraud.
• Sending service notifications, appointment reminders, and important updates.
• Responding to your questions, requests, or customer support inquiries.
• Improving and optimizing our website, app flows, and internal operations.
• Sending marketing communications where permitted by law. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us.
• Complying with legal obligations and enforcing our terms and policies.

4. Legal Bases / Reasons for Processing

We process your information for various reasons, which may include: (a) to perform a contract with you (for example, to provide scheduled lawn care services); (b) to pursue our legitimate business interests (such as improving our Services and communicating with you); and (c) to comply with legal obligations (such as tax and accounting requirements).

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service providers: with trusted vendors that help us operate our business and deliver the Services, such as payment processors, email and SMS providers, hosting providers, analytics providers, and customer support tools.
• Business operations: as part of a merger, acquisition, financing, or sale of assets, where your information may be transferred as part of that transaction, subject to appropriate safeguards.
• Legal and safety: when we believe in good faith that disclosure is necessary to comply with law, respond to lawful requests, protect our rights or property, or protect the safety of our customers, employees, or the public.

6. Cookies and Tracking Technologies

We and our service providers may use cookies, web beacons, and similar technologies to operate our website, understand usage patterns, and improve the Services. Cookies are small files placed on your device that help us remember your preferences and understand how you interact with our site.

You can usually configure your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of the Services may not function properly. Where required by law, we will display a cookie or tracking notice explaining our use of cookies and providing options.

7. Data Retention

We retain your information for as long as reasonably necessary to provide the Services, meet our legal and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will take reasonable steps to delete or anonymize it, subject to any legal requirements to retain it for a longer period.

8. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls for systems that store customer data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain information, subject to legal and contractual obligations.
• Object to or request restriction of certain types of processing.
• Opt out of marketing communications.

To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding to certain requests.

10. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete that information. If you believe a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (such as email or a notice within the customer portal).

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us using the contact information provided on our website or by emailing privacy@postoaklawncare.com.