Terms of Service

1. Overview & Acceptance

These Terms of Service (“Terms”) govern your access to and use of the Post Oak Lawn Care website, customer portal, and lawn care services (together, the “Services”). By visiting our website, creating an account, booking services, or paying an invoice, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Services We Provide

We provide residential and/or commercial lawn care and related outdoor maintenance services, which may include mowing, edging, trimming, fertilization, clean‑ups, and other services described on our website or in your quote or service agreement. Specific offerings, schedules, and availability may vary by property, season, and location.

3. Estimates, Quotes & Changes

Any prices or quotes we provide are based on information available at the time, including property size and condition. We may adjust a quote if conditions differ materially from what was originally described (for example, overgrown lawns, access issues, or additional requested work). We will communicate material changes to pricing before performing additional work whenever reasonably possible.

A quote becomes a binding agreement for services when you accept it in writing, through the website or portal, or by otherwise clearly authorizing us to proceed (for example, by confirming a scheduled visit).

4. Scheduling, Cancellations & Rescheduling

We will make reasonable efforts to perform services on the dates and times agreed, subject to weather, safety, and operational considerations. Severe weather, unsafe conditions, or other factors may require us to adjust or reschedule your service. We will communicate schedule changes as soon as reasonably possible.

If you need to cancel or reschedule a visit, please do so within the notice period stated in your quote or confirmation (if provided). Late cancellations or repeated last‑minute changes may result in fees or charges as specified in your agreement or invoice. We reserve the right to pause or discontinue service after repeated cancellations or access issues.

5. Billing, Payments & Recurring Charges

You agree to pay all fees and charges associated with the Services you request or receive. Unless otherwise stated, invoices are due upon receipt or by the due date shown on the invoice. We may offer one‑time, recurring, or seasonal service plans, and we will describe the applicable billing cycle during booking or in your account.

If you authorize a payment method to be stored on file (for example, through our customer portal or signup flow), you authorize us and our payment processor to charge that method for recurring services, visits, and any applicable fees according to the schedule communicated to you. You can update or remove your payment method by contacting us or using the available account tools.

If a payment fails or is reversed (for example, due to insufficient funds or a chargeback), we may suspend or cancel future services until your account is brought current. We may charge late fees or interest where permitted by law, as described on your invoice or in your service agreement.

6. Customer Responsibilities

To help us complete your services safely and effectively, you agree to:

• Provide accurate and up‑to‑date contact and property information.
• Ensure we have safe and reasonable access to the property (for example, gates unlocked, pets secured).
• Remove or clearly mark obstacles or hazards that may affect service.
• Provide any special instructions in advance (for example, areas to avoid or irrigation system details).

We are not responsible for delays or service limitations caused by conditions outside our control, including locked gates, aggressive animals, vehicles blocking access, or hidden hazards.

7. Use of Website, Portal & Account Security

If you create an online account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly if you suspect unauthorized access or use.

You agree not to misuse our website, portal, or systems, including by attempting to gain unauthorized access, interfering with normal operation, scraping data, or using automated tools in a way that degrades performance or security.

8. Intellectual Property

All content and materials on our website and within our customer portal, including logos, text, graphics, and software, are owned by or licensed to Post Oak Lawn Care and are protected by intellectual property laws. You are granted a limited, non‑exclusive, non‑transferable license to access and use the website and portal for your personal or internal business purposes related to our Services. You may not copy, modify, distribute, or create derivative works from our content without our prior written consent.

9. Disclaimers

We will use reasonable care and skill in providing the Services. However, except as expressly stated in writing, the Services are provided “as is” and “as available,” and we do not guarantee that they will meet every expectation or be uninterrupted or error‑free. Lawn and landscape conditions can be affected by weather, soil, pests, and other factors outside our control.

To the fullest extent permitted by law, we disclaim all other warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

10. Limitation of Liability

To the fullest extent permitted by law, in no event will Post Oak Lawn Care, its owners, employees, or contractors be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenue, arising out of or related to the Services or these Terms.

Our total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount you paid to us for the Services giving rise to the claim during the twelve (12) months before the event giving rise to the claim, or such other amount required by applicable law.

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Post Oak Lawn Care and its owners, employees, and contractors from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your misuse of the Services or website; (b) your violation of these Terms; or (c) any inaccurate information you provide about your property or service needs.

12. Governing Law & Dispute Resolution

These Terms and any disputes arising out of or relating to them or the Services will be governed by the laws of the state in which your primary service address is located, without regard to conflict of law principles, unless a different jurisdiction is required by applicable law.

We encourage you to contact us first to try to resolve any concerns. If we cannot resolve a dispute informally, the dispute will be handled in the courts of the applicable state, unless another forum is required by law.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice, such as by email or a notice within the customer portal. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the changes.

14. Contact Us

If you have any questions about these Terms or the Services, you can contact us using the contact information provided on our website or by emailing support@postoaklawncare.com.